FREQUENTLY ASKED QUESTIONS

How to Order Pallets from Oak Creek Wood Products

HOW CAN I ORDER PALLETS?
You can request a quote for pallets by visiting our Contacts page on our website. You can also reach out to any of our sales associates listed under the About Us tab for assistance with your order or to request a quote.
WHAT ARE YOUR RECEIVING HOURS?
Our receiving hours are from 7 AM to 6 PM, operating on a first-come, first-served basis for the docks. All drivers must check in at the front desk upon arrival.

WOOD PALLETS

HOW ARE OAK CREEK WOOD PALLETS CONSTRUCTED?
Our pallets are built with deck boards, base boards, and a wooden block or board for added stability and support.
WHAT DOES PALLET ENTRY MEAN?
Pallet entry refers to the ability of forklifts and pallet jacks to access the pallet from two or four sides, offering maximum flexibility in handling.
WHAT’S THE DIFFERENCE BETWEEN U.S. AND EUROPEAN PALLETS?
U.S. and European pallets differ in standard sizes. All pallets shipped internationally must be heat-treated to comply with regulations.
DO ALL WOOD PALLETS NEED TO BE HEAT-TREATED?
Not all wood pallets require heat treatment. However, those intended for international shipping must be heat-treated to eliminate pests and ensure compliance with regulations.

EPAL PALLETS

WHAT ARE EPAL PALLETS?
EPAL pallets, or Euro 1 pallets, are standardized wooden pallets designed for efficient transport and storage across Europe.
WHAT DOES EPAL CERTIFICATION MEAN?
EPAL certification ensures that pallets meet strict quality and safety standards set by the European Pallet Association, allowing safe international transport.
HOW DOES OAK CREEK WOOD PRODUCTS COMPLY WITH EPAL STANDARDS?
We are certified to supply Euro 1 pallets, adhering to EPAL’s rigorous quality and treatment requirements through regular audits.
WHAT ARE THE DIMENSIONS OF EURO 1 PALLETS?
Euro 1 pallets measure 1200 mm x 800 mm (47.2 in x 31.5 in).
CAN EPAL PALLETS BE REUSED?
Yes, EPAL pallets are designed for multiple trips, making them an economical and eco-friendly choice.

MULCH & STONE

HOW DO I PLACE A MULCH ORDER?
You can place an order by contacting us at (262) 252-6002 or by filling out the order form located under the Mulch & Stone page on our website.
WHAT SERVICES DO YOU OFFER?
We offer the following mulch & stone services:

  • PICKUP AT OUR STORE: Customers can pick up mulch/stone directly from our facility during business hours.
  • DELIVERY: We provide delivery services for mulch to your location. All details on areas served and fees are on the Mulch & Stone page of our website.
  • DELIVERY AND INSTALLATION: Our team can deliver mulch/stone and handle the installation, ensuring your landscaping is done professionally and efficiently.